Zayna — AI Built for ECommerce
From product discovery to payment, Zayna turns conversations into orders. It runs on WhatsGPT's omni-channel, AI, and operations stack — tuned end to end for online stores.
Built on the WhatsGPT Platform
Ready-Made Store Integrations
Connect your storefront in minutes. Products, prices, stock and orders stay in sync both ways, with no custom development.
- Shopify
- Salla
- Zid
- WooCommerce
- Magento
A Storefront Inside the Chat
Shoppers browse, choose and pay without leaving the conversation — the whole path from first question to paid order in one thread.
- Product Discovery
- Variant Selection
- In-Chat Checkout
- Support
Post-Purchase on Autopilot
Tracking updates, returns and exchanges handled the moment they are asked, so your team stops answering "where is my order" all day.
- Tracking
- Returns
- Exchanges
Sell Where Your Customers Chat
Shoppers ask on WhatsApp and Instagram; Zayna answers with the right product, in the right language, at the right moment — and closes the sale in the same thread.
From Question to Checkout
Zayna guides shoppers to the right item, prepares the order, and collects payment — a full storefront inside the conversation, with your catalog and stock always in sync.
Recover Abandoned Carts Automatically
Timed, personalized follow-ups bring shoppers back and finish the checkout — scheduled and sent by the platform, without a marketer touching a thing.
Order Support That Never Sleeps
Tracking, returns, and exchanges handled instantly, around the clock — connected to your store and fulfilment systems, so support tickets fall and ratings rise.
Everything Around the Order
Selling and support are only part of running a store. Zayna also keeps your catalog accurate, your campaigns two-way, your returns moving, and every order problem tracked to closure.
Never Sell What You Can't Ship
Zayna reads your live catalog before it answers, checking prices, variants, and stock, so shoppers are never quoted an item you can't fulfill.
Answer in Your Shopper's Language
Conversations run in Arabic, English, or whatever your market speaks — all in one inbox, with no separate teams or duplicated flows per language.
Turn Promotions Into Conversations
Send launches, restock alerts, and offers on the channel each shopper already uses. Replies land in the same inbox, where Zayna picks up and closes the sale.
Resolve Returns Without a Ticket Queue
Zayna checks the order against your returns policy, creates the return or exchange in your store platform, and tells the shopper what happens next.
Track Every Order Problem to Closure
A damaged item or a delivery that never arrived becomes a card on a board with an owner, a due date, and a status everyone can see.
Know What Your AI Is Telling Shoppers
Continuous evaluation reviews live conversations and flags an invented policy, a wrong delivery promise, or an off-tone reply — while the chat is still open.
Luna
Luxury Perfume Sales Specialist
“Fragrance is personal, so I make each interaction feel like a one-on-one consultation. I help customers discover their ideal scent, answer product questions, prepare orders and collect payments.”
- 50%
Cost reduction
- 80%
Increase in sales
- 47%
Increase in online presence
One Platform. Every Conversation. Every Operation.
WhatsGPT connects your channels, your systems, and your operations with an AI layer that does the work in between. From the moment a message lands until the job is done — monitored continuously, so you can trust it in production.